<html> <head> <title>City of Rancho Cucamonga - Parking Permit Purchasing Center</title> <meta http-equiv="Content-Type" content ="text/html; charset=iso-8859-1"> <meta name="keywords" content =" parking, Rancho Cucamonga, permits, Cucamonga Canyon, Metrolink"> <meta name="description" content ="City of Rancho Cucamonga Permit Purchasing Center." > <style type="text/css"> .style4 { width: 10%; height: 61px; } .style5 { height: 61px; } .style8 { font-family: "Times New Roman", Times, serif; } a:link {font-family:"Times New Roman"; color:blue; text-decoration:underline; text-underline:single; } .style10 { text-indent: -.25in; line-height: 107%; font-size: small; font-family: Calibri; margin-left: .5in; margin-right: 0in; margin-top: 0in; margin-bottom: 8.0pt; } .style11 { width: 10%; height: 61px; font-family: Arial, Helvetica, sans-serif; } .style12 { font-family: Arial, Helvetica, sans-serif; } .style13 { font-family: Arial, Helvetica, sans-serif; font-weight: bold; } .style14 { height: 61px; font-family: Arial, Helvetica, sans-serif; } .style15 { font-size: 12.0pt; font-family: Arial, Helvetica, sans-serif; } .style16 { font-size: 12.0pt; font-family: Arial, Helvetica, sans-serif; font-weight: bold; } .style17 { font-size: 11.0pt; font-family: Arial, Helvetica, sans-serif; } .style18 { font-size: 12.0pt; line-height: 107%; font-family: Arial, Helvetica, sans-serif; } .style19 { font-weight: bold; } .style20 { font-weight: normal; } </style> </head> <body> <table width='750' border='0' cellspacing='0' cellpadding='0' align="center"> <tr align="center"> <td valign="middle" width="450"> <a href="./"><img src="head.gif" alt="logo" style="height: 92px; width: 750px;" border=0 /></a></td> </tr> </table> <table width='750' border='0' cellspacing='0' cellpadding='5' align="center" > <tr> <td bgcolor="#52395A" height="1"></td> </tr> <tr bgcolor="#ffffff" > <td height="45" width="750" style="background-image: url('background.jpg')"> <div class="style8"> <font face="Arial, Helvetica, sans-serif, Tahoma" size="4" color="White"> <strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Frequently Asked Questions</strong></font></div> </td> </tr> </table> <table border='0' cellspacing='0' cellpadding='1' align="center" style="width: 747px"> <tr> <td valign="middle" class="style4">&nbsp;</td> <td valign="top" class="style14"> <p class="style19"> Cucamonga Canyon - Subject to Closure<br /> <span class="style20">The Canyon is subject to closure. All vistors should visit the <a href='https://www.cityofrc.us/cityhall/fire_district/' target="_blank" style="font-family:Arial, Helvetica, sans-serif, Tahoma">Rancho Cucamonga Fire Department</a> to verify any closures prior to reserving a parking permit.</span></p> <p> Parking permits are required to park in the Cucamonga Canyon Reservation Parking area ONLY located on Almond Street (west of Sapphire to Turquoise Ave).&nbsp; Use of permits in any other area is subject to citation and/or towing.</p> <p class="MsoNormal"> <b style="mso-bidi-font-weight:normal"><u> <span style="font-size:12.0pt; " class="style12">Metrolink Station</span></u></b><b style="mso-bidi-font-weight: normal"><span style="font-size:12.0pt;font-family:Arial"> </span> <span style="font-size:12.0pt;" class="style12"> <span style="mso-tab-count:1">&nbsp;&nbsp; </span><span style="mso-spacerun:yes">&nbsp;</span></span></b><span style="font-size:12.0pt;font-family:&quot;Times New Roman&quot;"><o:p></o:p></span></p> <p class="MsoNormal"> <span style="font-size:12.0pt;" class="style12">Rancho Cucamonga Residents: $20/month<br /> Non-Rancho Cucamonga Residents: $30/month<br /> Handicapped/Disabled:<span style="color:red"> </span>Free with registration. Follow instructions for Monthly registration.</span><span style="font-size:12.0pt;font-family:&quot;Times New Roman&quot;"><o:p></o:p></span></p> <p class="style15"> Enforcement hours: Monday  Friday 5:00am  7:00pm<br /> Parking on the weekends and holidays are Free<o:p></o:p></p> <p class="MsoNormal"> <span style="font-size:12.0pt;" class="style13">Q: I paid for a permit online, how long will it take to receive in the mail?</span><span style="font-size:12.0pt;font-family:Arial"><o:p></o:p></span></p> <p class="style15"> It generally takes approximately 3-5 business days to arrive in the mail. <o:p></o:p> </p> <p class="MsoNormal"> <span style="font-size:12.0pt;" class="style13">Q: I don&#8217;t have computer access. How can I purchase my permit? </span> <span style="font-size:12.0pt;font-family:Arial"><o:p></o:p></span> </p> <p class="style15"> There are several ways to purchase a permit for parking at locations that require a parking permit:<o:p></o:p></p> <p class="style10" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-add-space: auto; mso-list: l0 level1 lfo1"> <![if !supportLists]> <span style="mso-list:Ignore"> <span style="font-size:12.0pt; mso-fareast-font-family:Arial" class="style12">1.</span><span style="font-size:12.0pt; font-family:Arial;mso-fareast-font-family:Arial"><span style="font-style: normal; font-variant: normal; font-weight: normal; font-size: 7.0pt; line-height: normal;" class="style12">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style="font-size:12.0pt;" class="style12"> Visit a local City library for free access to a computer<o:p></o:p></span></p> <p class="style10" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-add-space: auto; mso-list: l0 level1 lfo1"> <![if !supportLists]> <span style="mso-list:Ignore"> <span style="font-size:12.0pt; mso-fareast-font-family:Arial" class="style12">2.</span><span style="font-size:12.0pt; font-family:Arial;mso-fareast-font-family:Arial"><span style="font-style: normal; font-variant: normal; font-weight: normal; font-size: 7.0pt; line-height: normal;" class="style12">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style="font-size:12.0pt;" class="style12"> Pay station machine (Metrolink station only)</span></p> <p class="style10" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-add-space: auto; mso-list: l0 level1 lfo1"> <![if !supportLists]> <span style="mso-list:Ignore"> <span style="font-size:12.0pt; mso-fareast-font-family:Arial" class="style12">3.</span><span style="font-size:12.0pt; font-family:Arial;mso-fareast-font-family:Arial"><span style="font-style: normal; font-variant: normal; font-weight: normal; font-size: 7.0pt; line-height: normal;" class="style12">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style="font-size:12.0pt;" class="style12"> Visit City Hall and staff can assist with setting up an account<o:p></o:p></span></p> <p class="style12"> <span style="font-size:12.0pt;">The City of The City of Rancho Cucamonga Archibald Library has computers available for public use as well. The library&#8217;s address is 7368 Archibald Avenue, Rancho Cucamonga CA 91730. Their phone number is (909) 477-2720 and their hours are: Monday through Thursday 10am &#8211; 8pm; Friday Noon &#8211; 6pm; Saturday 10am &#8211; 5pm; Sunday 1pm &#8211; 5pm.</p> </span> <span style="font-size:12.0pt;font-family:Arial"> <p class="MsoNormal"> <span style="font-size:12.0pt;" class="style13">Q: How can I tell if I am a City of Rancho Cucamonga resident?</span><span style="font-size:12.0pt;font-family:Arial"><o:p></o:p></span></p> </span> <p class="style12"> <span style="font-size:12.0pt;">The ParkRancho.com website is programmed to determine City of Rancho Cucamonga residents. </span> <span style="font-size:12.0pt;font-family:Arial"> <span style="font-size:12.0pt;" class="style13"> <p class="MsoNormal"> Q: Do you have automatic withdrawal?<o:p></o:p></span><span style="font-size:12.0pt;font-family:Arial"><span style="font-size:12.0pt;" class="style12"> </p> </span> <p class="MsoNormal"> <span style="font-size:12.0pt;color:black" class="style12">Parking permit fees will be charged to your credit card or bank account through an automatic debit on a monthly basis. Automatic debit should occur on or around the 18th of each month and is payment for the coming month. If for any reason your payment cannot be debited, you will be sent an email to the email address you provided in your parking registration, indicating next steps to correcting the issue. You will have until the 1<sup>st</sup> of the coming month to correct payment arrangements. If no payment is confirmed by that time, your permit will be cancelled and your permit number will be made invalid. In order to reinstate your permit you will need to provide correct payment information and are responsible for any and all unpaid fees from the time your permit is made invalid to the time the issue is corrected. </span> <span style="font-size:12.0pt;font-family:Arial"><o:p></o:p></span> </p> <p class="MsoNormal"> <span style="font-size:12.0pt;" class="style13">Q: I do not want to pay by credit card auto debit, what other options are available?</span><span style="font-size:12.0pt;font-family:Arial"><o:p></o:p></span></p> <p class="style15"> All of the the payment options for obtaining a parking permit online or at the Pay station machine can only be paid for by a credit or debit card. However, if paying by CASH permits can be obtained by coming into City Hall, M - Th between the hours of 7:00am &#8211; 5:00pm.</p> <p class="style16"> Q: I just received a parking ticket. Where can I pay it?</p> <span style="font-size:12.0pt;"> <p class="style12"> Parking tickets can be paid through the Rancho Cucamonga Police Department.</p> </span> <b> <p class="style16"> Q: What if I have two vehicles that I drive and park in at the Metrolink station, do I have to buy two permits?</p> </b> <p class="style15"> No, Metrolink patrons will be allowed to register up to two (2) vehicles per permit. However, the addresses for both vehicles must match the billing address.</p> <b> <p class="MsoNormal"> <span style="font-size:12.0pt;" class="style13">Q: I lost my permit, what do I do?</span><span style="font-size:12.0pt;font-family:Arial"><o:p></o:p></span></p> </b> <p class="MsoNormal"> <span style="font-size:12.0pt;color:black" class="style12">Send an email to </span><a href="mailto:customerservice@permit-sales.com"> <span style="font-size:12.0pt;" class="style12"> customerservice@permit-sales.com</span></a><span style="font-size:12.0pt;color:black" class="style12">. State your full name, provide your 4 digit permit number (if you know it) and your lot location, and state that your permit was lost or stolen.<o:p> A fee will apply for replacement permits.</o:p></span></p> <b> <p class="style16"> Q: I want to cancel my automatic withdrawal. What do I need to do?</p> </b> <p class="MsoNormalCxSpMiddle" style="margin-bottom:0in;margin-bottom:.0001pt;mso-add-space:auto;line-height:115%"> <span style="font-size:12.0pt;line-height:115%;" class="style12">Return to the </span><a href="http://www.parkrancho.com/"> <span style="font-size:12.0pt;line-height:115%;" class="style12">www.parkRancho.com</span></a><span style="font-size: 12.0pt;line-height:115%;" class="style12"> monthly permit login page and select the &#39;Cancel&#39; button located just above the login box and follow the instructions.</span></p> <p class="MsoNormal"> <span style="font-size:12.0pt;" class="style12">Failure to cancel by the 15th of the current month will result in charges for the following month</span><span style="font-size:12.0pt;font-family:Arial"><b><o:p></o:p></b></p> <b> <p class="MsoNormal"> <span style="font-size:12.0pt;" class="style13">Q: I purchased my permit online and now I don&#8217;t need it anymore. Can I receive a refund?</span><span style="font-size:12.0pt;font-family:Arial"><o:p></o:p></span></p> </b> <p class="MsoNormal"> <span style="font-size:12.0pt;mso-bidi-font-weight: bold" class="style12">Unfortuanately we can not offer a refund for parking permits. </span> <span style="font-size:12.0pt;" class="style12">Parking is sold on a full month basis only, and once parking fees have been charged there will be no returns, transfers or refunds allowed.</span><span style="font-size:12.0pt;font-family:Arial"><b> <o:p></o:p> </p> <p class="MsoNormal"> <b style="mso-bidi-font-weight:normal"> <span style="font-size:12.0pt;line-height:107%;mso-font-kerning: 12.0pt" class="style12">Q:</span></b><span style="font-size:12.0pt;line-height:107%;font-family: Arial;mso-font-kerning:12.0pt"> </span> <span style="font-size:12.0pt;"> <span style="font-size:12.0pt;line-height:107%;mso-font-kerning:12.0pt" class="style13"> How is parking enforced? <o:p></o:p></span> </p> </span></b> <p class="MsoNormal"> <span style="font-size:12.0pt;line-height:107%;mso-font-kerning:12.0pt" class="style12">Parking at the Metrolink and Cucamonga Canyon are enforced by the use of Automatic License Plate Readers (ALPR). The Police Department will receive a list of license plate numbers with valid parking permits. </span><b>&nbsp;<span style="font-size:10.0pt;line-height:107%; font-family:Cambria;mso-font-kerning:14.0pt"><o:p></o:p></span></p> <p class="MsoNormal"> <b style="mso-bidi-font-weight:normal"> <span style="font-size:12.0pt;mso-bidi-font-size:11.0pt;line-height:107%;mso-font-kerning:12.0pt" class="style12">Q:</span></b><span style="font-size:12.0pt; mso-bidi-font-size:11.0pt;line-height:107%;font-family:Arial;mso-font-kerning: 12.0pt"> </span> <span style="font-size:12.0pt;"> <span style="font-size:12.0pt; mso-bidi-font-size:11.0pt;line-height:107%;mso-font-kerning: 12.0pt" class="style13"> Can I park my car overnight? <o:p></o:p></span> </p> </span> </b> <p class="style17" style="mso-fareast-font-family: &quot;Times New Roman&quot;; mso-font-kerning: 12.0pt; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"> The Metrolink parking lots are for riders only. Overnight parking is permitted, however cars that are inoperable and/or abandoned will be towed. Parking permits for overnight commuters will be enforced.</p> <sQ: What if I participate in a VanPool? </p> </b> </span> <span style="font-size:12.0pt;" class="style12"> <p class="MsoNormal"> <span style="font-size:12.0pt;mso-bidi-font-size:11.0pt; line-height:107%;mso-font-kerning:12.0pt">Vanpool riders can park along Anaheim FREE of charge. All vehicles parked in either of the two Metrolink parking lots will require a parking permit. The only exception are handicapped vehicles with a legal placard displayed and registered on ParkRancho.com.</span><p class="MsoNormal"> <span style="font-size:12.0pt;mso-bidi-font-size:11.0pt; line-height:107%;mso-font-kerning:12.0pt">&nbsp;</span></span><span style="font-size:12.0pt;font-family:Arial"><b><span style="font-size:12.0pt;mso-bidi-font-size:11.0pt; line-height:107%;font-family:Arial;mso-font-kerning:12.0pt"></span><span style="font-size:12.0pt;mso-bidi-font-size:11.0pt; line-height:107%;mso-font-kerning:12.0pt"><span style="font-size:12.0pt;"><b style="mso-bidi-font-weight:normal">Q: Can I purchase a permit at the Metrolink Station? </b> </span></span> </b> <span style="font-size:12.0pt;mso-bidi-font-size:11.0pt; line-height:107%;font-family:Arial;mso-font-kerning:12.0pt"> <p class="MsoNormal"> <span style="font-size:12.0pt;mso-bidi-font-size:11.0pt; line-height:107%;mso-font-kerning:12.0pt" class="style12">Yes. There will be a permit paystation machine located near the platform. </span> <span style="font-size:12.0pt;mso-bidi-font-size:11.0pt;line-height:107%;mso-font-kerning:14.0pt" class="style12"><o:p>This machine only dispenses daily permits. Monthly permits can only be obtained through ParkRancho.com </o:p> </span> </p> <b> <p class="MsoNormal"> <b style="mso-bidi-font-weight:normal"> <span style="font-size:12.0pt;mso-bidi-font-size:11.0pt;line-height:107%;mso-font-kerning:12.0pt" class="style12">Q: </span></b> <span style="font-size:12.0pt; mso-bidi-font-size:11.0pt;line-height:107%;mso-font-kerning: 12.0pt" class="style13"> Can I get a refund at the pay station machine?</span></p> </b> <p class="MsoNormal"> <span style="mso-font-kerning:12.0pt" class="style12">Yes. Due to extenuating circumstances refunds can be issued. Contact (909) 477-2740 x4091 for further assistance. </p> </span> <span style="font-size:12.0pt;mso-bidi-font-size:11.0pt; line-height:107%;mso-font-kerning:12.0pt"> <span style="font-size:12.0pt;"> <b> <p class="style13"> Q: Is there a fee to use the Electric Vehicle (EV) charging station?</b></span></p> </span> <p class="style18" style="mso-bidi-font-size: 11.0pt; mso-font-kerning: 12.0pt"> Yes. The fee is $1.50 per hour (with a 4 hour limit) to use the EV charging station. </td> </tr> <tr> <td valign="middle" class="style4">&nbsp;</td> <td width="80%" class="style5"> &nbsp;</td> </tr> <tr> <td valign="middle" class="style11">&nbsp;</td> <td width="80%" class="style5"> &nbsp;</td> </tr> </table> </table> <table width='750' border='0' cellspacing='0' cellpadding='5' align="center"> <tr> <td bgcolor="#52395A" height="10" style="background-image: url('background.jpg')"> <br /> </td> </tr> </table> <p></p> <div align="center"><br/> <font size="1" face="Arial, Helvetica, sans-serif">Copyright 2014 Permit-Sales.com/font> </html>